It is no secret that customer relationship management (CRM) software is critical in managing a company’s customer interactions. Fortunately, there are numerous CRM software options available in the market, but Freshsales stands out from the rest. In this article, we will review Freshsales CRM, its features, pricing, and benefits.
What is Freshsales CRM?
Freshsales CRM is a cloud-based solution that helps businesses manage their sales pipeline and streamline customer interactions. The software offers a comprehensive platform that enables organizations to manage their leads, contacts, deals, and customers all in one place.
It is part of the Freshworks suite of products, which includes Freshdesk, Freshservice, and Freshsuccess. Freshsales is designed for small and medium-sized businesses, making it an affordable option for businesses looking to streamline their sales processes and grow their customer base.
Features and Benefits of Freshsales CRM
Freshsales CRM offers a plethora of features and benefits that help businesses manage their sales and customer interactions effortlessly.
Lead Management
Freshsales CRM helps businesses capture and manage leads effectively. Businesses can create customized web forms and embed them on their website to capture lead information and automatically add them to their CRM.
Additionally, Freshsales lets businesses score leads based on their behavior and interaction with the company, allowing the sales team to prioritize leads and focus their efforts on the most qualified prospects.
Contact Management
The software lets businesses manage all their contacts in one place, including data such as contact information, social media profiles, and communication history. Freshsales offers search and filter options that make it easy to find specific contacts and stay organized.
Deals Management
Freshsales CRM offers a visual representation of the sales pipeline, giving businesses insight into where each deal stands and what actions are required to close them. The software offers customization options that enable businesses to tailor their sales process to fit their needs.
Automated Workflows
Freshsales CRM offers automated workflows that help businesses save time by automating routine tasks such as sending emails, updating contact information, and creating tasks. The software also offers integrations with other tools such as Zapier, allowing businesses to automate their workflow even further.
Collaboration
Freshsales CRM makes collaboration easy by allowing team members to share data and collaborate on deals in real-time. The software offers a team inbox that enables team members to view and respond to customer inquiries from a single platform.
Mobile Accessibility
Freshsales CRM offers a mobile app that lets users manage their sales pipeline on-the-go. The app is available for both iOS and Android devices, enabling sales reps to stay connected no matter where they are.
Pricing
Freshsales CRM offers four pricing plans, including a free plan and three paid plans. The free plan is suitable for small businesses with up to ten users and offers basic features such as lead management, contact management, and deals management.
The paid plans start at $12 per user per month and offer additional features such as automated workflows, advanced reporting, and advanced integrations with other tools.
Conclusion
Freshsales CRM is an affordable and comprehensive solution for businesses looking to streamline their sales processes and manage their customer interactions. It offers various features and benefits that make it stand out from the rest of CRM software options. Whether you are a small business or a large enterprise, Freshsales CRM offers a suitable plan that meets your needs.
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Read this comprehensive review of Freshsales CRM to learn about its features, benefits, pricing, and how it can help businesses streamline their sales processes and manage their customer interactions.
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Freshsales CRM, sales pipeline, customer interactions, lead management, contact management, deals management, automated workflows, collaboration, mobile accessibility, pricing