Effective communication with customers is the key to building a successful business. However, managing and organizing multiple communication channels can be a tedious task. This is where Zoho Phonebridge comes in. Zoho Phonebridge is a powerful tool that allows you to manage all your customer communication in one place.
What is Zoho Phonebridge?
Zoho Phonebridge is a cloud-based software application that integrates your phone system with Zoho CRM. It allows you to make and receive calls directly from your CRM, log call details, and track customer information. With Zoho Phonebridge, you can streamline your customer communication, reduce response time, and increase productivity.
Benefits of Zoho Phonebridge
Here are some of the benefits of using Zoho Phonebridge:
1. Easy Integration
Zoho Phonebridge integrates seamlessly with your existing phone system, making it easy to set up and use. It supports a wide range of phone systems, including VoIP, PRI, and PSTN.
2. Streamlined Communication
Zoho Phonebridge allows you to manage all your customer communication in one place. You can make and receive calls, log call details, track customer information, and even send SMS messages.
3. Call Tracking and Analytics
Zoho Phonebridge logs all call details, including call duration, call status, and call recordings. You can use this data to analyze call patterns, identify issues, and improve customer service.
4. Increased Productivity
Zoho Phonebridge helps you save time and increase productivity by eliminating the need to switch between multiple applications. It allows you to focus on your customer communication without any distractions.
5. Improved Customer Satisfaction
Zoho Phonebridge helps you provide a better customer experience by reducing response time and improving communication efficiency. It allows you to personalize your communication and provide timely solutions to customer issues.
How Zoho Phonebridge Works
Zoho Phonebridge works by integrating your phone system with Zoho CRM. Here’s how it works:
1. Integration with Phone System
Zoho Phonebridge integrates with your phone system using a cloud connector. The connector captures call events and sends them to Zoho CRM.
2. Incoming Call
When you receive an incoming call, Zoho Phonebridge retrieves the caller information from Zoho CRM and displays it on your screen. You can answer the call and log details in Zoho CRM with a single click.
3. Outgoing Call
When you make an outgoing call from Zoho CRM, Zoho Phonebridge dials the number and displays the call details on your screen. You can log call details and track customer information in Zoho CRM.
Zoho Phonebridge Features
Zoho Phonebridge comes with a range of features that make it easier to manage your customer communication. Here are some of the key features:
1. Call Logging
Zoho Phonebridge logs all call details, including call duration, call status, and call recordings. You can use this data to analyze call patterns and identify issues.
2. Click-to-Call
Zoho Phonebridge allows you to make calls directly from Zoho CRM with a single click. You don’t need to switch between applications or manually dial the number.
3. Call Recording
Zoho Phonebridge allows you to record calls for training and quality assurance purposes. You can listen to call recordings in Zoho CRM and analyze customer interactions.
4. Call Routing
Zoho Phonebridge allows you to route incoming calls to the appropriate person or team based on predefined rules. This helps to reduce response time and improve customer satisfaction.
5. SMS Integration
Zoho Phonebridge allows you to send and receive SMS messages directly from Zoho CRM. This helps to streamline communication and improve response time.
How to Set Up Zoho Phonebridge
Setting up Zoho Phonebridge is a simple process. Here’s how to do it:
1. Sign up for Zoho Phonebridge
Visit the Zoho Phonebridge website and sign up for a free trial or purchase a subscription.
2. Set up Cloud Connector
Install the cloud connector on your phone system to allow integration with Zoho CRM.
3. Connect Phone System
Connect your phone system to Zoho CRM using the cloud connector.
4. Configure Settings
Configure the settings for call routing, call logging, and call recording according to your preferences.
Zoho Phonebridge Pricing
Zoho Phonebridge offers a range of pricing plans to suit different business needs. Here are the pricing plans:
1. Free Plan
The free plan allows you to use basic features of Zoho Phonebridge, including click-to-call, call logging, and call notes. This plan is suitable for small businesses with low call volumes.
2. Standard Plan
The standard plan costs $6 per user per month and offers additional features, including call recording, call routing, and SMS integration. This plan is suitable for businesses with moderate call volumes.
3. Professional Plan
The professional plan costs $15 per user per month and offers advanced features, including IVR, call barging, and call queuing. This plan is suitable for businesses with high call volumes.
Conclusion
Zoho Phonebridge is a powerful tool that allows you to manage all your customer communication in one place. It helps to streamline communication, reduce response time, and increase productivity. With Zoho Phonebridge, you can provide a better customer experience and build a successful business.